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Frequently Asked Questions

Miles Car

01

What are the rental requirements when picking up the rental?

  • Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
  • Driver’slicense: You must provide a valid driver’s license (Latin Alphabet) issued in your country of residence. If your driver’s license is not in Latin Alphabet, you will be required to provide an international driver’s license along with your driver’s license. An international driver’s license may be mandatory in some areas of the USA. Please verify this information with the corresponding entity before travelling.
  • Credit card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
  • Minimum age: The main driver must be at least 25 years old.
  • Roundtrip airline and/or cruise tickets.
  • Valid Passport.
Miles Car

02

What payment methods does Miles Car Rental accept?

You may pay for your reservation through our website with any of the following options:

  • Credit card (Visa, MasterCard, Diners, American Express, y/o Discover).
  • Debit card with a Visa or MasterCard logo.
  • PayPal

Please note that you may pay for your reservation with Miles Car Rental using a friend’s, relative’s, or company credit card.

Important: Remember that as a requirement, the reservation holder must present a credit card under his/her name at the time of rental. The credit card holder's name must be printed on the card.

Miles Car

03

May I use a friend’s or relative’s credit card for the deposit guarantee?

The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.

Miles Car

04

What inclusions can I get on my reservation?

Depending on the rate, you will have the option to include Car Rental Coverage, Third Party Liability, Tank of Gas, GPS, and/or Additional Driver. These options are subject to availability. Once you have chosen your itinerary, car and any additional services, the rate details will specify all the inclusions according to your selection.

Miles Car

05

How can I cancel or modify my reservation?

You may cancel your reservation using the following link: Cancel my Reservation

To modify your reservation for free, please contact our Customer Service Department.

Miles Car

06

What is the cancellation policy?

A cancellation fee of 18% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:

Sixt: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 24 hours before the pick up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).

Alamo, National & Enterprise: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 1 hour before the pick up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).

You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.

Miles Car

07

Are all taxes and fees included in my reservation?

Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.

Miles Car

08

Which rental companies are located inside and outside of the airport?

We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.

Miles Car

09

What is the deposit amount required by the rental Company?

The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.

The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.

Miles Car

10

Do all rental companies offer a shuttle service?

Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.

Miles Car

11

Is it cheaper to book online or through your customer service department?

By booking through our website you will be able to enjoy the best rates and discounts available on the market.

Miles Car

12

Is it cheaper to add the insurance while booking on the website or directly at the counter?

We recommend for you to include the insurance while booking as insurance costs can be up to three times more expensive directly at the counter.

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Hours of Operation

Monday - Friday: 7 AM - 1 AM EST
Saturday: 9 AM - 7 PM EST
Sunday: 9 AM - 7 PM EST

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Rental Requirements

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Driver’s License and Valid Passport

Valid Driver’s License (International Driver’s Permit where required) under the reservation holder’s name with an expedition date greater than a year.

  • Minimum Age: The reservation holder (Main Driver) and any additional drivers included on the rental must be at least 25 years old.

    Some rental agencies allow underage drivers (Under 25) by accepting an underage surcharge which must be paid directly at the counter.

Deposit Guarantee

The amount of the deposit may vary depending on the car category, rental agency and season. This value must be paid on the local currency of the country that you are traveling to.

Credit Card under the Name of the Reservation Holder

The reservation holder must present at the counter a credit card under his/her name with sufficient funds to cover the amount of the deposit. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover

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IMPORTANT: The rental requirements previously mentioned may vary depending on the country where the rental takes place.